Privacy Policy

OLCASTA GOLDEN (“we”, “us”, “our”) is a UK-headquartered precious metals trading house at 128 City Road, London, EC1V 2NX, operating a regulated Swiss branch in Steinhausen, Canton Zug, an SRO Member of PolyReg. We are the data controller for personal data collected through this website and in the course of our trading relationships.

Depending on how you interact with us, we may collect:

• Contact details you submit through our enquiry forms (name, email, phone, company).
• Identity and due-diligence information required for onboarding as a trading counterparty, including KYC/AML documentation.
• Correspondence you send us directly, by email or phone.
• Basic technical data (browser type, pages visited) generated by visiting this website. See our Cookie Settings for detail on what this covers today.

We process personal data to:

• Respond to enquiries and provide requested information.
• Conduct due diligence and comply with AML/KYC obligations as a PolyReg SRO member.
• Perform and administer trading relationships and contracts.
• Meet legal and regulatory reporting obligations in the UK and Switzerland.

Where UK GDPR or the Swiss Federal Act on Data Protection (FADP) applies, we rely on: performance of a contract (onboarding and trading), legal obligation (AML/KYC and regulatory reporting), legitimate interests (responding to enquiries, maintaining the security of this website), and consent (optional cookies, where applicable).

We share data only where necessary, with refiners, logistics and insurance partners involved in fulfilling a trade, with our regulators and auditors, and with service providers bound by confidentiality obligations. We do not sell personal data to third parties.

As a UK entity with a Swiss branch, personal data may be transferred between the United Kingdom and Switzerland. Both jurisdictions are recognised by the other as providing an adequate level of data protection.

We retain personal data only for as long as necessary for the purposes above, including the minimum retention periods required by UK and Swiss AML regulation for counterparty due-diligence records.

Subject to applicable law, you may have the right to access, correct, delete, or restrict the use of your personal data, and to object to certain processing. To exercise these rights, contact us using the details below.

UK data subjects may lodge a complaint with the Information Commissioner’s Office (ICO). Swiss data subjects may contact the Federal Data Protection and Information Commissioner (FDPIC).

For any privacy-related request, write to info@olcasta-golden.com (UK) or sales@olcasta-golden.com (Switzerland).

We may update this policy from time to time. The version published on this page is always the current one.